Terms and Conditions

Effective Date: June 11, 2025

Last Updated: June 11, 2025

Welcome to Viva Kigali! These Terms and Conditions (“Terms”) govern your access to and use of the Viva Kigali mobile application (the “App”) and the services provided therein (the “Services”), owned and operated by Africa in colors ltd (“Viva Kigali,” “we,” “us,” or “our”).

PLEASE READ THESE TERMS CAREFULLY. BY CREATING AN ACCOUNT, ACCESSING THE APP, OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MAY NOT USE THE APP OR SERVICES.

1. Definitions

• “App” refers to the Viva Kigali mobile application available on platforms like the Apple App Store and Google Play Store.
• “User,” “you,” or “your” refers to any individual who accesses or uses the App.
• “Event Organizer” refers to the third-party individual, group, or entity that creates, promotes, and is responsible for an event listed on the App.
• “Irembo Pay” refers to the third-party payment gateway service used to process transactions for ticket purchases.

2. User Eligibility and Accounts

Eligibility: To use our Services, you must be at least 18 years of age or the age of legal majority in your jurisdiction.

Account Registration: You may be required to create an account to access certain features. You agree to provide accurate, current, and complete information during the registration process.

Account Security: You are solely responsible for safeguarding your account password and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account. Viva Kigali is not liable for any loss or damage arising from your failure to protect your account credentials.

3. The Viva Kigali Service

Viva Kigali provides a platform that enables users to discover and browse events organized by third-party Event Organizers and to purchase tickets for those events. Viva Kigali acts as an intermediary; we are not the creator, organizer, or owner of the events listed on our platform. The Event Organizer is solely responsible for the execution, quality, and content of their event.

4. Ticket Purchases and Payments

• Pricing: Ticket prices are set by the Event Organizers. Prices may include taxes and additional fees, which will be clearly displayed to you before you complete your purchase. All transactions are in Rwandan Francs (RWF) unless otherwise specified.
• Payment Processing: To facilitate ticket purchases, we use the third-party payment gateway, Irembo Pay. By making a purchase on the App, you agree to provide your payment information to Irembo Pay and are subject to their terms of service and privacy policy. Viva Kigali does not process payments directly and does not store your full credit card or financial account information on our servers.
• Confirmation: Upon successful payment, you will receive a confirmation email and your ticket will be made available within the App. This confirmation constitutes a binding agreement between you and the Event Organizer for the purchased ticket.

5. Refunds, Cancellations, and Exchanges

Responsibility: Refund and exchange policies are determined by the Event Organizer for each specific event. Viva Kigali facilitates refund requests but is bound by the Event Organizer's decision.

Event Cancellation or Postponement: If an event is cancelled, you will typically be entitled to a full refund. If an event is postponed, the Event Organizer will determine the policy. Our service fees are generally non-refundable.

6. Privacy Policy

Your privacy is important to us. Our collection and use of personal information is described in our Privacy Policy.

7. Prohibited Conduct

You agree not to use the App for any illegal purpose, attempt to reverse engineer the App, or interfere with its proper working.

8. Intellectual Property

All rights, title, and interest in and to the App and its content (logos, trademarks, software) are the exclusive property of Africa in colors ltd and its licensors.

9. Disclaimers

THE APP AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. THE RESPONSIBILITY FOR THE EVENT ITSELF LIES SOLELY WITH THE EVENT ORGANIZER.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL AFRICA IN COLORS LTD BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (I) THE SERVICE FEES YOU PAID TO US IN THE LAST SIX MONTHS, OR (II) ONE HUNDRED U.S. DOLLARS (OR ITS RWF EQUIVALENT).

11. Termination

We may suspend or terminate your account at any time for any reason, including for a breach of these Terms. You may terminate your account by contacting support.

12. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the Republic of Rwanda. Any disputes shall be resolved in the competent courts located in Kigali, Rwanda, after first attempting an informal resolution by contacting our support team.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes, and your continued use of the App will constitute acceptance of the new Terms.

14. Contact Information

If you have any questions about these Terms, please contact us:

Africa in colors ltd